Refund & Cancellation Policy

1. Scoping calls

Free scoping and intro calls booked through /contact can be rescheduled or cancelled at no cost up to 24 hours before the scheduled time. This is a courtesy scheduling policy, not a paid-service refund — scoping calls are not charged.

2. Booked projects — cancelling before work starts

Once a package is ordered and a deposit paid, a kickoff date is agreed as part of the Scope step. Cancelling or postponing that kickoff with 24 hours' notice or more is free of charge, and the deposit is refunded in full. Cancelling or postponing with less than 24 hours' notice may incur a fee of 50% of the deposit, to cover studio time already reserved for your project.

3. Booked projects — cancelling after design work has started

Once design work has genuinely begun (the first concept has been shared), the deposit is no longer refundable, since it covers work already completed. If a project is cancelled partway through, bestdaydesigned invoices for the proportion of the package's total price corresponding to the stage reached, and refunds any amount already paid beyond that proportion.

4. Right of withdrawal (EU consumers)

If you are a consumer ordering from within the EU, you generally have a 14-day right of withdrawal from a distance contract. Because our packages are custom-scoped design work, by confirming your order and requesting that we begin work before the 14-day period ends, you acknowledge that your right of withdrawal is reduced in proportion to the work already completed, and is lost entirely once the project has been fully delivered with your agreement. You may still withdraw before design work has started for a full refund, per §2 above.

5. Website Care Plan (recurring)

The Website Care Plan is billed monthly with no minimum term. You may cancel at any time; cancellation takes effect at the end of the current billing period, and no partial-month refund is issued for the period already billed. No fee applies for cancelling a Care Plan.

6. Delivered work

Once final files have been delivered and full payment received, the engagement is considered complete and is not eligible for a refund — any further changes are a new scoped engagement or, for small ongoing edits, a Website Care Plan.

7. How to request a cancellation or refund

Email support@bestdaydesigned.com with your order reference. Requests are confirmed by email, and any refund due is returned to the original payment method within 14 days of confirmation.